Privacy Policy

Effective Date:01/11/2025
Company Name: Fiberglass Pool Resurfacing of Florida
Contact Email: [email protected]
Phone: (941) 500-2783

1. Introduction

Fiberglass Pool Resurfacing of Florida (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you contact us, use our website, request an estimate, or interact with our SMS/MMS messages under the A2P 10DLC messaging standards.

By using our services or submitting your information, you consent to the practices described below.

2. Information We Collect

We collect only the information needed to provide and improve our services, such as:

Contact Information: Name, address, phone number, email

Service Details: Project location, pool condition, requested services

Communications: Text messages, emails, and call records related to your inquiries

Website Data: Cookies, analytics, and general site usage (non-identifiable)

We do not knowingly collect information from children under 13 years of age.

3. How We Use Your Information

We use your data to:

Schedule appointments and deliver requested services

Send text message (SMS/MMS) reminders, estimates, and updates

Share promotional offers (with prior consent)

Improve customer experience and communication quality

Comply with legal or regulatory obligations

We do not sell or rent your personal information.

4. SMS/MMS Text Messaging (A2P 10DLC Compliance)

By providing your mobile number, you consent to receive SMS/MMS messages from Fiberglass Pool Resurfacing of Florida for appointment updates, service alerts, and occasional promotional messages.

Message frequency: Varies per user
Message and data rates: May apply based on your carrier

You may opt out of text messages at any time by replying STOP.
To receive help or support, text HELP or contact us directly at:
📧 [email protected] or 📞 (941) 500-2783

We do not share your mobile number with third parties for marketing purposes.
Messaging delivery is supported by most major carriers but cannot be guaranteed.

5. How We Share Information

We only share information in these limited situations:

With vendors or contractors who help deliver our services (under strict confidentiality agreements)

When required by law, subpoena, or government request

To prevent fraud, abuse, or harm to others

We never sell your personal or contact information to marketers.

6. Data Retention

We retain customer data only for as long as necessary to:

Fulfill the purpose for which it was collected

Comply with legal obligations

Resolve disputes and enforce agreements

When data is no longer needed, it is securely deleted or anonymized.

7. Security of Your Information

We use commercially reasonable security measures — including encrypted storage and limited employee access — to protect your information from unauthorized access, disclosure, or misuse.
However, no electronic system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights and Choices

You may:

Request access, correction, or deletion of your personal data

Opt out of marketing communications at any time

Withdraw SMS consent by texting STOP

To exercise any rights, please contact us at [email protected].

9. Third-Party Links and Cookies

Our website may contain links to external sites. We are not responsible for their content or privacy practices.
We use basic cookies or analytics to monitor traffic and improve functionality — no personal tracking or ad retargeting.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above indicates the latest revision.
By continuing to use our services, you acknowledge and accept the updated policy.

11. Contact Us

For questions about this Privacy Policy, data requests, or SMS consent management:
📧 [email protected]
📞 (941) 500-2783